A restaurant I reviewed on Yelp contacted me! They said they were sorry for my experience and they wanted me to call their GM.
Free dinner, I expect.
To be quite honest my review wasn’t negative at all. I just said I hated the dish I ordered and I would come back and order something else.
So I am quite impressed with a restaurant that wants their dining experience to be exceptional! So much so, that they aren’t pleased if everything is great but one aspect fails. This is the epitome of excellent customer service!
I’ll give the GM a call tomorrow and I’ll update you further.
I told y’all reviews/letters do work!